Disputes Resolution

Alvexo is a regulated broker, licensed under the terms of the Cyprus Securities Exchange. As such, our commitment to guarding your best interests is paramount

If you are dissatisfied with our services or want to raise an issue regarding your account or activity with us, please contact our Customer Support Department via email on info@alvexo.eu. Our Customer Support Representatives will confirm receipt of your email within 1 business day and will strive to resolve your query and/or grievance in a prompt manner.

If you are displeased with the response you received, then you may raise the issue further with our Compliance Department following the Company’s Complaints Handling Procedure.

The Company remains committed to addressing and resolving all queries and/or issues brought forward by its Clients in a prompt and satisfactory manner.

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Contracts for Difference (CFDs) are complex financial instruments and come with a high risk of losing money rapidly due to leverage, therefore not appropriate for all investors.
70.20% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the risk of losing your money.

70.20% of retail CFD accounts lose money. Read more


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